FREE DELIVERY OVER 150 € | -10% ON NEW FW22: CODE ENJOY10

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If for any reason the customer is not satisfied with an order, items can be returned within 14 days from the date of receipt of the goods.

Costs

  • Italy:
    • € 10 for order from € 150;
    • Free for lower orders.
  • European Union member countries (including UK):
    • € 15 size change, color change, article change;
    • € 20 refund.
  • Non-EU countries:
    • € 35 size change, color change, article change;
    • € 40 refund.
  • Rest of the World:
    • € 60 size change, color change, article change;
    • € 65 refund.

How to change size, color or article

  1. Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  2. Send a request for authorization to shop@penelope47.com;
  3. Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  4. Upon approval, we will send the carrier to make the withdrawal, the address provided;
  5. As soon as the goods have arrived in the store we will verify that the items are in the same initial conditions and we will cancel the previous order and make the refund.
  6. It will be necessary for the customer to generate a new order on the website by entering the correct product and paying again

How to refund

  1. Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  2. Send a request for authorization to shop@penelope47.com;
  3. Send the items to be returned by "parcel post" or "courier" at: Penelope 47 - Via Carratica 7 - 51100 Pistoia - Italy;
  4. As soon as the goods will arrive at the shop we will check that the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

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